User Frequently Asked Questions


Using WithYou

How do I get to the Settings page?

How do I change my own contact information?

Will deleting a contact from WithYou delete the contact entirely from my phone’s address book?

Can I use WithYou on two different devices, such as my phone and tablet?

Why don’t I receive notifications and prompts at exactly the time I have set them for?

Checking In with Someone Else

How do I add someone to receive my Check-In?

How do I change someone’s information who is already receiving my Check-In?

How do I stop someone from receiving my Check-In?

How do I change my Check-In time?

How do I stop my Check-In from happening?

What happens when I don’t Check-In by my Check-In time?

Receiving Check-Ins from Someone Else

How do I know if someone has already Checked-In?

How do I receive someone else’s Check-In?

How do I stop receiving someone’s Check-In?

Phone Number Verification

What does WithYou use my phone number for?

Why do I need to verify my phone number?

How do I get my phone number verification code?

How do I get a phone number verification code for my tablet rather than my phone?

How can I verify my phone number if I cannot receive text messages?

Other Questions

How do I contact you for more information?

What do iOS and/or Android mean?

How can you offer the app for free?




How do I get to the Settings page?

iOS

When you open the WithYou Check-In app, you will notice a “page curl” on the bottom right side of the screen. Simply tap on the curl, and you will see “Settings” at the top of the page. Click on that link to see what Settings are available.

Android

On the upper right side of the screen in the WithYou app you will see the Menu Bar: . Tap on this icon to reveal the menu options for WithYou. From this menu, you can change your Check-In settings, update your own contact info, or manage the people you share your Check-In with.


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How do I change my own contact information?

iOS

Go to the Settings screen and tap on “Your Contact Info” to access your own information. Once you have changed the information, tap “Save” at the top of the screen. If you have changed your phone number, you will automatically be taken to the phone number verification screen, where you will need to tap “Verify” and enter a new verification code. If you do change your phone number, be sure to use a number where you can receive a text message, as that is how the verification code is sent.

Android

Tap on the menu icon located on the upper right side of the screen and then tap on “Edit My Info” to access your own information. Once you have changed the information, tap “Save” at the top of the screen. If you have changed your phone number, you will automatically be taken to the phone number verification screen, where you will need to enter a new verification code. If you do change your phone number, be sure to use a number where you can receive a text message, as that is how the verification code is sent.


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Will deleting a contact from WithYou delete the contact entirely from my phone’s address book?

No. Although WithYou can be used to add contacts from your phone’s address book, deleting them from the contacts page only deletes that contact within WithYou, not in your phone address book.


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Can I use WithYou on two different devices, such as my phone and tablet?

A verified phone number can currently only be run on a single device at a time,. You can run a single WithYou account on either your phone or your tablet, but not both at the same time.


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Why don’t I receive notifications and prompts at exactly the time I have set them for?

In order to avoid overwhelming our system in the event that many people choose the exact same time, WithYou system works on a half-hour clock. You will receive notifications and prompts within about a half-hour of the time you have them set for.


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How do I add someone to receive my Check-In?

iOS

Open the app and tap the “I Share With” link. You will be taken to a page with a list of the people you share your Check-In with. Click the ‘+’ symbol at the upper right hand part of the screen. This will take you to the page where you can add a new contact. Be sure to enter the phone number that your contact used to verify WithYou.

Android

Open the app and tap the “I Share With” link. You will be taken to a page with a list of the people you share your Check-In with. Tap on “New Contact” to enter a new contacts details, or tap on “Address Book” to enter someone who is already in your address book. Be sure to enter the phone number that your contact used to verify WithYou. You can also access the “I Share With” screen by tapping on the menu icon located on the upper right side of the screen, and then tapping “Manage Contacts.”


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How do I change someone’s information who is already receiving my Check-In?

iOS and Android

Open the app and tap the “I Share With” link. You will be taken to a page with the list of the people you share your Check-In with. Click on the name of the person whose information you wish to change to enter the contact information screen.

Android

You can also access the “I Share With” screen by tapping on the menu icon located on the upper right side of the screen, and then tapping “Manage Contacts.”


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How do I stop someone from receiving my Check-In?

iOS

Open the app and tap the “I Share With” link. You will be taken to a page with a list of the people you share your Check-In with. Click on the name of the person whose information you wish to delete to enter the contact screen. Click “Delete Contact” at the bottom of the screen.

Android

Open the app and tap the “I Share With” link. You will be taken to a page with a list of the people you share your Check-In with. To the right of each name, you will see a trash can icon . Tap on this icon and confirm that you wish to delete the contact.


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How do I change my Check-In time?

Go to Settings and tap on “Check-In.” You will be taken to a page where you can change the Check-In time.


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How do I stop my Check-In from happening?

iOS

Go to Settings and tap on “Check-In.” On the next screen, tap on the enable/disable switch to turn off the Check-In.

Android

Tap on the menu icon located on the upper right side of the screen and then tap on “Check-In Settings.” On the next screen, tap on the enable/disable switch to turn off the Check-In.


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What happens when I don’t Check-In by my Check-In time?

You will continue to receive reminders every half-hour for about two hours after your Check-In time. If you still do not Check-In, the people who you are sharing with will be notified that you didn’t Check-In that day. You will continue to receive reminders to Check-In every half-hour, and you can Check-In at any time by opening the app and tapping “Check-In.”


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How do I know if someone has already Checked-In?

iOS

Open the WithYou app. On the Homescreen next to “Sharing WithYou” you will see a flag icon. The color of the flag has the following meanings:
     White: People who are sharing their Check-In with you may or may not have Checked In yet, but no one is late.
     Blue: Everyone sharing their Check-In with you has Checked In today.
     Red: At least one person who shares their Check-In with you is late today.
From the Homescreen, tap on “Sharing WithYou.” The next page will show all of the people who are sharing their Check-In with you. To the right of each person’s name, you will see an icon indicating their Check-In status. The icons mean the following:
     Empty Box: Person has not Checked In, and they are not late.
     Green Check: Person has Checked In that day.
     Red Minus Sign: That person’s Check-In is late!
If you tap on a person’s name, you will be taken to the details screen, where you will see what time their Check-In is due, when they last Checked In, what message and emoji was sent with their Check-In, and what their last known battery level was.

Android

Open WithYou and tap on “Sharing WithYou.” The next page will show all of the people who are sharing their Check-In with you. To the right of each person’s name, you will see an icon indicating their Check-In status. The icons mean the following:
     Empty Box: Person has not Checked In, and they are not late.
     Green Check: Person has Checked In that day.
     Red Minus Sign: That person’s Check-In is late!
If you tap on a person’s name, you will be taken to the details screen, where you will see when they last Checked In and what their last known battery level was.


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How do I receive someone else’s Check-In?

In order for WithYou to work, both people need to have the app installed and verified. The person sending the Check-In needs to have you added as an “I Share With” contact in order for you to receive their Check-In. They must also be sure to enter the phone number you used to verify WithYou on your device.


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How do I stop receiving someone’s Check-In?

iOS

You can block a user from sending you their Check-In by accesing the Contact Details screen. To get to this screen, from the WithYou Homepage, tap on “Sharing With Me,” then tap on the person’s name whose Check-In you wish to block. On the next screen, tap on “Block Contact.” If you later wish to unblock a contact, from the WithYou Homepage, tap on “Sharing With Me,” and then tap on “Blocked Contacts.” A screen will open showing all of the people whose Check-In you are blocking. Simply tap on the name of the person you no longer wish to block. You can also get in touch with the person whose Check-In you no longer wish to receive and ask that they remove you as a contact from their “I Share With...” screen.

Android

Get in touch with the person whose Check-In you no longer wish to receive and ask that they remove you as a contact from their “I Share With...” screen. If for some reason this is not possible, please contact us at support@withme.zendesk.com and we can block the person for you. If you later change your mind and want to receive their Check-In, then please contact us and we can easily remove the block for you.


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What does WithYou use my phone number for?

Your phone number is how the system knows who you are. It is used to determine who you will send Daly Check-Ins to and who you will receive notifications from.


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Why do I need to verify my phone number?

In order that we know you are both a real person and who you say you are. If we didn’t verify your phone number, then anyone could use your number on our system.


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How do I get my phone number verification code?

iOS

When you enter your phone number for the first time, or if you change your phone number, you will be taken to the “Phone Verification” screen. Make certain that you have entered the correct phone number, then tap “Send Verification Code” link. A text message with the verification code will be sent to the phone number you entered. Depending on how you have your phone set up, you may heve to exit the WithYou app and open your text message app to see the code.

Android

When you enter your phone number for the first time, or if you change your phone number, you will be taken to the “Phone Verification” screen. A text message with the verification code will be sent to the phone number you entered. Depending on how you have your phone set up, you may heve to exit the WithYou app and open your text message app to see the code.


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How do I get a phone number verification code for my tablet rather than my phone?

In order to use WithYou, you need a phone number that can receive a text message, but it does not necessarily have to be a phone number on the device you are using. For instance, if you have a cell phone and a tablet, you can enter the cell phone number when you set up WithYou on your tablet, and then enter the code that is sent to your cell phone into your tablet. This phone number can only be used by you on your device - so you cannot use the same phone number as someone else who is using the system.


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How can I verify my phone number if I cannot receive text messages?

Unfortunately, WithYou requires the use of text messages for phone number verification. If you cannot receive a text message, contact us at support@withme.zendesk.com and we will be happy to see what we can do for you.


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How do I contact you for more information?

You can email us directly at support@withme.zendesk.com. We are happy to help you!


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What do iOS and/or Android mean?

iOS and Android are the two most common operating systems on smartphones and tablets today. Products made by Apple, such as the iPhone and the iPad, work with iOS. Most other smartphones and tablets, such as Samsung, Nokia, Motorola, Ericsson, Nexus, LG, HTC, ZTE, Huawei, and many others, use Android. There are a few other operating systems out there, such as the Windows Phone and BlackBerryOS, but iOS and Android cover over 95% of the smartphones and tablets in the world. At this time, WithYou will only work on these two systems.


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How can you offer the app for free?

Our company, Assure Technologies is committed to making products that provide social connection and support for our users. We are currently funding the business out of our own pockets with a little money raised from our friends and family. We plan in the future to add several features to WithYou, some of which we will eventually charge a modest monthly subscription fee for. We do not plan to add advertising or to sell your personal information, EVER. If you would like to see our business be successful, then please tell your friends!


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