Troubleshooting

Please choose what most closely describes your problem:

I do not receive notifications reminding me to Check-In

Someone else does not receive notifications when I Check-In

I am not receiving notifications from someone who shares their Check-In with me

I can’t verify my phone number

I keep receiving notifications to Check-In after I have already Checked In

WithYou keeps crashing

I am having a different problem




Problems Receiving My Own Check-In Reminders

Make Sure Check-In is Enabled

iOS

  1. Open the WithYou app and tap on the page curl on the bottom, right side.
  2. Tap on “Settings.”
  3. Tap on “Daily Check-In.”
  4. The box that says “Enabled“ should be blue with white letters. If it isn’t, tap on “Enabled.”

Android

  1. Open the WithYou app and click on the Menu Bar on the upper, right side of the screen.
  2. Tap on “Check-In Settings.”
  3. On the upper part of the screen, you will see a grey box that says either “Enabled“ or “Disabled“
  4. Tap the box so that it says “Enabled.”

Make sure your phone number is verified

WithYou should automatically detect whether or not your number is verified. If it isn’t, the phone verification flow will automatically start when you reopen the app. Make sure that you close and reopen the app completely, as follows.

iOS

  1. To close the app completely, double click the homescreen button at the bottom of your phone or tablet (this is the button that you use to go back to the homescreen, it is not a button in the app).
  2. You will be presented with a screen that shows all of the apps you have open. Swipe to the right until you see the WithYou app.
  3. Use your finger to swipe the app up and off the screen. This will close the app.
  4. Find the WithYou icon on your phone or tablet and tap it to reopen the app. If you open to the homescreen, then your phone number is verified. Otherwise you will be taken to the Phone Verification screen.

Android

On Android there are a few ways to close apps, and different devices may work differently. This method should work on most phones or tablets running Android.

  1. Enter your device “Settings” by finding the gear icon and tapping on it (note - do not go into “Google Settings,” just “Settings”). You may have to go to the screen that lists all of your apps to find this icon.
  2. Scroll down the page until you find the “Apps” or “Device Manager” tab and tap on it.
  3. On the next screen, tap on the “Running” tab at the top of the screen.
  4. Find WithYou and tap on it.
  5. Tap on “Force Close.”
  6. Find the WithYou icon and tap to open the app. You may have to go to the screen that lists all of your apps to find this icon. If your number is not verified, you will be prompted to verify it.

That didn’t work

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Problems Sending My Check-In Notifications

Make sure your “I Share With...” contact has the WithYou app on their device.

  1. When you enter someone as an “I Share With...” contact, if they are not in the WithYou system we send them an email inviting them to join. However, they may not have downloaded the app.
  2. Check with your contact to verify that they do have the app. WithYou is available on the iOS App Store or the Google Play Store for free.
  3. For easy access to the app, have your contact go to www.WithUWeb.com using the browser on the device they wish to load WithYou onto. There are links at the top of the page that will take you directly to the App or Play Store.

Make sure you have entered the person in your “I Share With...” contact list

iOS

  1. Open the WithYou app and click on “I Share With...”
  2. You will be sent to the page listing all of your contacts.
  3. If your contact has not been entered, click on the ‘+’ at the top right of the screen to add their contact information. Be sure to use the phone number that they used to verify their WithYou account.

Android

  1. Open the WithYou app and click on “I Share With...”
  2. You will be sent to the page listing all of your contacts.
  3. If your contact has not been entered, tap on the ‘New Contact’ to manually enter a contact, or tap on ‘Address Book’ to enter a new contact from your address book. Be sure to use the phone number that they used to verify their WithYou account.

Make sure the verified phone number is entered for your “I Share With...” contact

iOS

  1. Open the WithYou app and click on “I Share With...”
  2. You will be sent to the page listing all of your contacts.
  3. Find the name of the contact who is not receiving your Check-In.
  4. A blue circle to the right of the name indicates that your contact’s phone number is verified.
  5. An empty or white circle means that the phone number you have entered is not verified. Click the name and be sure that you have entered the correct phone number.

Android

At this time, there is no easy way to determine within the app if your contact’s verified phone number has been entered. Please contact the person directly to make sure you are using their correct number.


Make sure your phone number is verified

WithYou should automatically detect whether or not your number is verified. If it isn’t, the phone verification flow will automatically start when you reopen the app. Make sure that you close and reopen the app completely, as follows.

iOS

  1. To close the app completely, double click the homescreen button at the bottom of your phone or tablet (this is the button that you use to go back to the homescreen, it is not a button in the app).
  2. You will be presented with a screen that shows all of the apps you have open. Swipe to the right until you see the WithYou app.
  3. Use your finger to swipe the app up and off the screen. This will close the app.
  4. Find the WithYou icon on your phone or tablet and tap it to reopen the app. If you open to the homescreen, then your phone number is verified. Otherwise you will be taken to the Phone Verification screen.

Android

On Android there are a few ways to close apps, and different devices may appear differently. This method should work on most phones or tablets running Android.

  1. Enter your device “Settings” by finding the gear icon and tapping on it (note - do not go into “Google Settings,” just “Settings”). You may have to go to the screen that lists all of your apps to find this icon.
  2. Scroll down the page until you find the “Apps” or “Device Manager” tab and tap on it.
  3. On the next screen, tap on the “Running” tab at the top of the screen.
  4. Find WithYou and tap on it
  5. Tap on “Force Close.”
  6. Find the WithYou icon and tap to open the app. You may have to go to the screen that lists all of your apps to find this icon. If your number is not verified, you will be prompted to verify it.

That didn’t work

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Problems Receiving Another’s Check-In Notifications

Make sure your “Sharing WithYou” contact has the WithYou app on their device.

  1. Check with your contact to verify that they do have the app. WithYou is available on the iOS App Store or the Google Play Store for free.
  2. For easy access to the app, have your contact go to www.WithUWeb.com using the browser on the device they wish to load WithYou onto. There are links at the top of the page that will take you directly to the App or Play Store.

Make sure your verified phone number is entered in their “I Share With...” contact list.

WithYou recognizes your account based on your phone number, which is why we require that you verify it. The phone number that you used to verify your account is the same number that the person sharing their Check-In with you needs to enter into their “I Share With...” list.


Make sure your “Sharing WithYou” contact has not been blocked

iOS

  1. Open the WithYou app and tap on “Sharing WithYou.”
  2. If you see a button that says “Blocked Contacts” tap on it (if you do not see the button, then you do not have any blockecked contacts).
    3. >
  3. If you see the person’s name on the list, tap on it. This will unblock their Check-In.

Android

There is no way within the app to block/unblock contacts. If you feel your contact may be blocked, Please click here to email us.


That didn’t work

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I Can’t Verify My Phone Number

If you are having problems verifying your phone number in the app, please click here to email us. We will help you solve the problem.


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WithYou Notifies Me to Check-In After I Have Checked In

Reboot the app

This is a known bug on iOS that occurs infrequently. If you have this problem, closing and reopening the app should fix the problem.

iOS

  1. To close the app completely, double click the homescreen button at the bottom of your phone or tablet (this is the button that you use to go back to the homescreen, it is not a button in the app).
  2. You will be presented with a screen that shows all of the apps you have open. Swipe to the right until you see the WithYou app.
  3. Use your finger to swipe the app up and off the screen. This will close the app.
  4. Find the WithYou icon on your phone or tablet and tap it to reopen the app. If the homescreen says you haven’t Checked In, tap to Check-In.

Android

On Android there are a few ways to close apps, and different devices may work differently. This method should work on most phones or tablets running Android.

  1. Enter your device “Settings” by finding the gear icon and tapping on it (note - do not go into “Google Settings,” just “Settings”). You may have to go to the screen that lists all of your apps to find this icon.
  2. Scroll down the page until you find the “Apps” or “Device Manager” tab and tap on it.
  3. On the next screen find the WithYou icon. You may need to tap on the “Running” tab at the top of the screen.
  4. Tap on the WithYou icon
  5. Tap on “Force Close.”
  6. Find the WithYou icon and tap to open the app. If the homescreen says you haven’t Checked In, tap to Check-In.

That didn’t work

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WithYou Keeps Crashing

Reboot your device

  1. Turn your device off completely by holding the power button and confirming that you wish to power off. On iOS, the power button is on the top of the device, while on Android the power button is a single button that is on either the left or tight side of the device.
  2. When you have turned it back on, open the WithYou app and redo whatever you did when the app crashed.

Reboot the app

iOS

  1. To close the app completely, double click the homescreen button at the bottom of your phone or tablet (this is the button that you use to go back to the homescreen, it is not a button in the app).
  2. You will be presented with a screen that shows all of the apps you have open. Swipe to the right until you see the WithYou app.
  3. Use your finger to swipe the app up and off the screen. This will close the app.
  4. Find the WithYou icon on your phone or tablet and tap it to reopen the app. Redo whatever you did when the app crashed.

Android

On Android there are a few ways to close apps, and different devices may work differently. This method should work on most phones or tablets running Android.

  1. Enter your device “Settings” by finding the gear icon and tapping on it (note - do not go into “Google Settings,” just “Settings”). You may have to go to the screen that lists all of your apps to find this icon.
  2. Scroll down the page until you find the “Apps” or “Device Manager” tab and tap on it.
  3. On the next screen find the WithYou icon. You may need to tap on the “Running” tab at the top of the screen.
  4. Tap on the WithYou icon
  5. Tap on “Force Close.”
  6. Find the WithYou icon and tap to open the app. Redo whatever you did when the app crashed.

Uninstall and reinstall the app

iOS

  1. Find the WithYou icon on your homescreen. You may have to swipe the screen to the right to view additional screens.
  2. Hold you finger on the WithYou icon until all of the app icons on the screen start to jiggle.
  3. Tap on the small “x” on the upper, left corner of the icon. Confirm that you wish to delete the app.
  4. Click the Home Screen button at the bottom of your phone or tablet to stop the icons from jiggling.
  5. Find the App Store icon and tap on it.
  6. Search for WithYou. There are a few apps with the same name, so make sure you choose the one with the WithYou logo.
  7. On the app page you will see a small icon that looks like a cloud with an arrow in it pointing down. Tap on this to reinstall the app onto your device.
  8. While the app is loading, the icon will only be partially visible. Once the app has reinstalled, open it. You will need to go through setup again. Be sure to use the same phone number you used to verify WithYou previously.

Android

There are several ways to uninstall apps on Android devices. The following method should work on most devices.

  1. Enter your device “Settings” by finding the gear icon and tapping on it (note - do not go into “Google Settings,” just “Settings”). You may have to go to the screen that lists all of your apps to find this icon.
  2. Scroll down the page until you find the “Apps” or “Device Manager” tab and tap on it.
  3. On the next screen find the WithYou icon. You may need to tap on the “Running” tab at the top of the screen.
  4. Tap on the WithYou icon
  5. Tap on “Uninstall” and confirm that you wish to Unistall the app.
  6. Find the Play Store icon and tap on it.
  7. Search for WithYou. There are a few apps with the same name, so make sure you choose the one with the WithYou logo.
  8. On the app page tap on “Uninstall”.
  9. While the app is loading you will see an arrow icon flashing at the top left of your screen. Once the app has reinstalled, open it. You will need to go through setup again. Be sure to use the same phone number you used to verify WithYou previously.

The app still crashes

We are really sorry to hear that, and definitely want to fix the problem!

Please click here to contact us. Be sure to tell us all you can about what you were doing when the app crashed.


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Other Problems

We are really sorry to hear that you are having difficulties using WithYou. We definitely want to fix your problem!

Please click here to email us. Be sure to tell us all you can about the problem you are having.


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